EcoFlow

Order Processing & Shipping Policy

1. US ORDERS

Please allow 3 to 5 business days from the order date for orders to be shipped. Free shipping DOES NOT always cover insurance. We do not ship or process orders on weekends or holidays. Please double-check that all of your information is correct before confirming a purchase, we are not responsible for lost or delayed packages due to an incorrect address.

You will receive a Fedex or UPS tracking number once your order has been shipped. Once a package leaves our location it is out of our control. If you have issues or concerns please contact the Fedex 1(800) 463-3339 or UPS Domestic: 1-888-742-5877

By confirming your purchase, you agree that EcoFlow will not be held responsible for any lost, stolen, or delayed packages that occur during the shipment process.

LOST PACKAGES - if your package is lost please allow up to 7 days for it to show up. If it has not arrived 7 days past your delivery notification please contact us and contact the shipping carrier to begin the claim process.


2. INTERNATIONAL ORDERS

Please allow 5 to 7 business days from the order date for orders to be shipped. We do not ship or process orders on weekends or holidays. Please double-check that all of your information is correct before confirming a purchase, we are not responsible for lost or delayed packages due to an incorrect address.

You will receive a tracking number once your order has been shipped. Once a package leaves our location it is out of our control. It is common to receive NO ADDITIONAL tracking information once the package has left our warehouse.

By confirming your purchase, you agree that EcoFlow will not be held responsible for any lost, stolen, or delayed packages that occur during the shipment process.