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RIVER

RIVER Bank

RIVER Rapid

Solar Chargers

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User Guides / Instruction Manuals for download

RIVER Bank

Which products are in the RIVER Bank collection?

RIVER Bank is a customizable, stackable, portable power station designed to be taken anywhere. It consists of two modules, RIVER Bank and the Car Booster, which can be stacked in pairs to provide combined capacity.

How many ports does RIVER Bank have?

This depends on which module(s) you have. All together, RIVER Bank Complete (Main Module and Car Booster) has 6 ports and wireless charging.

  • The Main Module has two (2) Quick Charge USB ports, two (2) USB-C ports, and a wireless charging pad. One (1) USB-C port is a Device Recognition Power Delivery port, meaning it can power virtually any laptop using our adapter tips. The Main Module can also act as a USB hub.
  • The Car Booster has one (1) USB-C port and one (1) Car Jump Starter port.

How long can RIVER Bank power my device? How many times can RIVER Bank charge my device?

RIVER Bank’s charge time for your device depends on the exact model of your device. Every model requires a different amount of power. To roughly calculate how long RIVER Bank can power your device, divide the total capacity of your RIVER Bank Module(s) by wattage of device. To calculate how many times RIVER Bank can power your device, please divide the total capacity of your RIVER Bank Module(s) by the battery capacity of your device (mAh/Wh). Please refer to our website (www.ecoflow.com) for devices that RIVER can power.

Can RIVER Bank be chained together for combined capacity?

The RIVER Bank Main Module can be stacked with the Car Booster for combined capacity, reaching ~140Wh. RIVER Bank combined modules cannot be chained together.

Can I use each module independently?

Each RIVER Bank module can be used independently to power your devices. For combined capacity, stack the Main Module with the Car Booster.

What devices can I charge wirelessly?

The RIVER Bank Main Module supports wireless charging of any Qi-standard devices: iPhone 8/8 Plus, iPhone X, and Samsung Galaxy. To find out if your phone is Qi-standard, please refer to this database by the Wireless Power Consortium.

What is the USB Hub, and how can I use it?

The RIVER Bank Main Module USB Hub feature enables you to transfer files between two devices. To use RIVER Bank as a USB Hub, simply plug the device you are transferring files from and the device to which you are transferring files into any of the USB ports and one (1) of the USB-C ports.

My computer requires adapter tips; how can I purchase the correct one for me?

For laptop compatibility, please purchase EcoFlow’s adapter tips sold separately. Explore this list of laptops that are compatible with RIVER Bank.

Is RIVER Bank capable of jump starting a car?

The RIVER Bank Car Module is capable of jump starting a vehicle with a 4.0L/2.8T gasoline or 3.5L diesel engine up to 10 times. To jump start your car, please plug in your jump starter cables into the Car Jump Starter port and follow the vehicle manufacturer’s instructions for each specific vehicle.

Can I take my RIVER Bank on an airplane?

RIVER Bank can be carried onto a flight in your carry-on. The Federal Aviation Administration (FAA) allows multiple lithium-ion batteries up to 100Wh on planes. If you have the Car Boosters stacked with the Main Module, please unstack them before going through security. If you have specific questions about flying or FAA regulations, please email us at support@ecoflow.com or call us at +1 (800) 368-8604.

How long does it take to recharge RIVER Bank?

Charge times for RIVER Bank vary by module:

  • RIVER Bank Main Module can be recharged through wall (AC) and car in 2-3 hours. Solar charging will take 6-9 hours, dependent on weather conditions.
  • Car Booster can be recharged through wall (AC) and car in 1-2 hours. Solar charging will take 4-6 hours, dependent on weather conditions.
  • Jump Pack can be recharged through wall (AC) and car in about 3-5 hours. Solar charging will take 9-13 hours, dependent on weather conditions.

Can I recharge RIVER Bank with my own non-EcoFlow solar panels?

RIVER Bank can accept solar panels with USB 5V or Type-C PD output. Please note that RIVER Bank’s input is Type-C, so please use your own adapter to make your solar panel compatible with RIVER Bank’s Type-C input. EcoFlow’s 21W solar charger is optimized for RIVER Bank.

Can I can power my devices while RIVER Bank is charging?

Yes. RIVER Bank has state-of-the-art flow-through charging, meaning it can output power while being charged.

What is the battery shelf life?

RIVER Bank has a shelf life of six (6) months, meaning it will hold charge for six (6) months after being fully charged. If you have specific questions about battery life reach out to support@ecoflow.com or +1 (800) 368-8604.

How do I store RIVER Bank?

For optimal battery health, store RIVER Bank at room temperature, in a dry environment and out of direct elements. RIVER Bank will hold its charge up to six (6) months.

What is the recommended temperature range?

For the best results, we recommend using, charging and storing RIVER Bank in temperatures from 32-113°F (0-45°C ).

Does RIVER Bank have a built-in charge controller?

RIVER Bank has a built-in charge controller that allows a DC input range of 10V-22V.

What type of batteries are inside the RIVER Bank modules?

RIVER Bank is built with the high-quality LG Chem 18650 lithium-ion battery cells.

Is RIVER Bank’s battery replaceable?

RIVER Bank batteries are not replaceable. RIVER Bank’s battery has 500 cycles, meaning you can fully charge and recharge up to 500 times at full capacity. After 500 cycles, while the product functionality and safety will remain constant, the battery capacity will incrementally decrease. The exact decrease in capacity varies by usage. RIVER Bank comes with a twelve (12) month warranty. If you are experiencing trouble with RIVER Bank, please reach out to support@ecoflow.com or at +1 (800) 368-8604.

Is RIVER Bank waterproof?

While RIVER Bank itself is not waterproof, the Protective Case is water resistant. We recommend purchasing the case to travel with and store your RIVER Bank.

What certifications does RIVER have?

At EcoFlow, we’re committed to your safety. Every product we build includes top-of-the line safety certifications. RIVER Bank has both CE and RoHS certifications.

Where does RIVER Bank ship?

We currently ship to the US and Canada. All shipping within the continental US is free. Sign up for our email list at the bottom of the page, and follow EcoFlow on Facebook, Instagram and Twitter to receive the most recent EcoFlow news and updates on product launches around the world. Stay tuned – we are expanding to your country soon!

What is the warranty for RIVER Bank?

With the longest warranty on the market, EcoFlow guarantees 100% satisfaction! Every purchase of RIVER Bank comes with an 18-month warranty from the date of purchase. We are confident that we will meet your needs, however, if you have an unexpected issue with your purchased product, we will replace any defective or damaged RIVER Bank part at no charge within the 18-month warranty window. To process a replacement, contact our Customer Support team at support@ecoflow.com. Once a claim has been filed, our Customer Support team will evaluate the claim and contact you. If the claim is approved, you will be contacted with instructions on how to return your original product for replacement. We will mail your replacement product utilizing our standard shipping method. Shipping and handling fees may apply. Any replacement of EcoFlow products and associated parts does not reset the warranty coverage period.

Note that this warranty is void if the product has been subjected to damage due to misuse, accidental damage, or environmental conditions, and only applies to OEM (original equipment manufacturer) EcoFlow parts. This warranty is only applicable to product purchased through www.ecoflow.com or an approved vendor.

30 Day Guarantee

EcoFlow guarantees 100% satisfaction.  We are confident that you will love your EcoFlow product(s) so every order comes with a 30-day money back guarantee. If you are not happy with your purchase, return it for a refund. EcoFlow will accept returns within 30-days of delivery confirmation of original order from ecoflow.com or an EcoFlow approved reseller. The returned merchandise must be sent back in its original packaging and returned in acceptable working condition. Please repackage properly so that returned item(s) are not damaged during shipping. To process a return request, contact our Customer Service team at support@ecoflow.com. EcoFlow is not responsible for return shipping charges or lost or damaged shipments. We recommend insuring all returns. Refunds will be issued after the items are received. We will contact you to confirm we have received your return. Please note the total time to process the refund can take 7-14 business days. During this time, please refrain from filing any type of claims for refunds with your credit card provider or PayPal to avoid prolonging the process. Please allow up to 30 days after receipt of your return for your credit to be issued. You will receive an email confirmation of the credit once it has been issued. If you have any questions concerning this statement of return policy please email us at support@ecoflow.com or call us at +1 (800) 368-8604.

RIVER

How many ports does RIVER have? 

RIVER has 11 ports: two (2) AC Ports, two (2) USB Quick Charge Ports, two (2) USB Ports, two (2) USB-C Ports, two (2) DC Ports, and one (1) 12V Car Port.

Is RIVER capable of powering my device? 

RIVER has a max output of 500W (200W DC + 300W AC). This means that you will not be able to charge a device that requires more power than 200W through the DC ports (front of RIVER) or the 300W through the AC ports (reverse side of RIVER). Explore the devices RIVER can power with our Wattage Calculator.

How long can RIVER power my device?

RIVER has a capacity of 412Wh and a max output of 500W (200W DC + 300W AC). This means that you will not be able to charge a device that requires more power than 200W through the DC ports (front of RIVER) or the 300W through the AC ports (reverse side of RIVER). RIVER’s charge time for your device depends on the exact model of your device. Every model requires a different amount of power.  To calculate a rough estimation of charge time, divide 412 by the device input. The formula is provided below: 412 (RIVER’s capacity WH) / device input (watts) = charge time (Hrs) Please refer to our website (www.ecoflow.com) and explore our Wattage Calculator for devices that RIVER can charge.

What type of batteries are inside the product?

RIVER is built with LG Chem 18650 lithium-ion battery cells, the highest quality battery cells.

Is RIVER’s AC outlet pure-sine wave or modified?

RIVER’s AC outlet is pure-sine wave, leveraging cutting-edge battery technology.

How many cells does RIVER have?

RIVER is comprised of 40 LG Chem 18650 lithium-ion batteries.

What are the dimensions and weight of RIVER?

RIVER weighs 11 pounds, is 9.8″ long, 6.3″ wide, and 8.2″ tall. You can reference the specifications page on our website for additional information: https://ecoflow.com/technology/.

Does RIVER have a built-in charge controller?

Yes, RIVER has a built-in charge controller that allows a DC input range of 10V-22V.

Can RIVER be carried onto a flight?

RIVER cannot be carried onto a plane as a carry-on or stowed away as cargo luggage. The FAA limits batteries over 100Wh from being carried onto planes; however, both RIVER Bank and RIVER Rapid can be carried onto your flight.

Can RIVERs be chained together to double the output?

RIVER cannot be chained together to double the output.

Is RIVER capable of jump starting a car?

The peak surge required to jump start a car is greater than the level of power that RIVER is capable of supplying, so RIVER cannot jumpstart a car. However, RIVER Bank’s Jump Pack is capable of starting a car up to 10 times.

Why does RIVER’s screen show 7-8 watts of power when nothing is plugged in?

Universally, AC inverters are not as efficient as DC. While the AC ports are not in use, please turn the AC system off by pressing the “AC ON/OFF” button to conserve power.

In our system – and universally– the idle state of AC power when the inverter is on is about 7-8 watts. We designed RIVER to display that information so that the user knows to turn off the AC Inverter when they are only using DC power.

Why am I not able to charge my MacBook Pro through the USB-C port?

RIVER’s USB-C ports support QC 3.0 protocol, which is effective for charging any USB-C cell phones or small devices. The USB-C ports currently do not support Power Delivery to the larger notebook device, but RIVER can charge larger USB-C notebooks through either the standard USB port or through the AC port. RIVER Bank upholds QC 3.0 protocol and supports power delivery for larger notebook devices and Apple products.

Where does RIVER ship?

We currently ship to the US and Canada. All shipping within the continental US is free. We will be offering a 220-240V AC RIVER early next year.  Sign up for our email list at the bottom of the page, and follow EcoFlow on Facebook, Instagram and Twitter to receive the most recent EcoFlow news and updates on product launches around the world. Stay tuned – we are expanding to your country soon!

Do you sell a 220-240V AC version of RIVER?

We do not currently sell a 220-240V version of RIVER. We are expanding to EU and the UK in late 2018, and Australia in 2019 with a 220-240V RIVER version.

Will you be selling a larger capacity unit of RIVER?

For exciting news and updates from our engineering team, sign up for our email subscription at the bottom of our website. Follow EcoFlow on Facebook, Instagram, and Twitter to receive the most recent EcoFlow news and updates from the larger community.

What is the warranty for RIVER?

With the longest warranty on the market, EcoFlow guarantees 100% satisfaction! Every purchase of RIVER comes with an 18-month warranty from the date of purchase. We are confident that we will meet your needs, however, if you have an unexpected issue with your purchased product, we will replace any defective or damaged RIVER part at no charge within the 18-month warranty window. To process a replacement, contact our Customer Support team at support@ecoflow.com. Once a claim has been filed, our Customer Support team will evaluate the claim and contact you. If the claim is approved, you will be contacted with instructions on how to return your original product for replacement. We will mail your replacement product utilizing our standard shipping method. Shipping and handling fees may apply. Any replacement of EcoFlow products and associated parts does not reset the warranty coverage period.

Note that this warranty is void if the product has been subjected to damage due to misuse, accidental damage, or environmental conditions, and only applies to OEM (original equipment manufacturer) EcoFlow parts. This warranty is only applicable to product purchased through www.ecoflow.com or an approved vendor.

30 Day Guarantee

EcoFlow guarantees 100% satisfaction.  We are confident that you will love your EcoFlow product(s) so every order comes with a 30-day money back guarantee. If you are not happy with your purchase, return it for a refund. EcoFlow will accept returns within 30-days of delivery confirmation of original order from ecoflow.com or an EcoFlow approved reseller. The returned merchandise must be sent back in its original packaging and returned in acceptable working condition. Please repackage properly so that returned item(s) are not damaged during shipping. To process a return request, contact our Customer Service team at support@ecoflow.com or call us at +1 (800) 368-8604. EcoFlow is not responsible for return shipping charges or lost or damaged shipments. We recommend insuring all returns. Refunds will be issued after the items are received. We will contact you to confirm we have received your return. Please note the total time to process the refund can take 7-14 business days. During this time, please refrain from filing any type of claims for refunds with your credit card provider or PayPal to avoid prolonging the process. Please allow up to 30 days after receipt of your return for your credit to be issued. You will receive an email confirmation of the credit once it has been issued. If you have any questions concerning this statement of return policy please email us at support@ecoflow.com or call us at +1 (800) 368-8604.

RIVER Rapid

Which ports does RIVER Rapid have?

RIVER Rapid has one (1) 18W USB Quick Charge 3.0 port and one (1) 18W USB-C port with Power Delivery. With RIVER Rapid, you can power USB-C laptops under 18W output and charge any USB devices, like phones, watches, GoPros, and tablets.

What can I charge with RIVER Rapid? How many times can RIVER Rapid charge my devices?

Charge times depend on the model of your device. Roughly, RIVER Rapid can charge a phone 1-2 times, a smartwatch 20 times, a GoPro 3 times, and a laptop for an extra 50 minutes of run time. RIVER Rapid Plus can charge a phone up to 3 times, a GoPro 6 times, a Smartwatch 40 times, and can power a USB-C laptop for up to 100 minutes.

Which laptops can RIVER Rapid charge?

RIVER Rapid can power Type-C laptops including the MacBook 12in, MacBook Pro 13/15in, Huawei, Matebook X, Matebook X Pro, and the Matebook E.

Can I power RIVER Rapid through solar?

Yes, RIVER Rapid can be charged via our 21W Solar Charger. Connect RIVER Rapid to EcoFlow’s 21W Solar Charger with RIVER Rapid’s USB-C to USB cable included in the box. Plug the cord, included in the solar charger packaging, into the panels’ standard USB port and RIVER Rapid’s USB-C port to charge the unit.

How do I recharge RIVER Rapid?

Recharge RIVER Rapid through its USB-C port using EcoFlow’s USB-C to USB cable, which comes in the box with Rapid.

How long does it take to recharge RIVER Rapid?

With a normal 5V2A wall charger, Rapid will recharge in 3 hours. RIVER Rapid Plus charges in 6 hours via a 5V2A wall charger.

What is the battery shelf life of RIVER Rapid?

RIVER Rapid has a shelf life of six (6) months, meaning it will hold charge for six (6) months after being fully charged. If you have specific questions about battery life, reach out to support@ecoflow.com or call us at +1 (800) 368-8604.

How do I store RIVER Rapid?

For optimal battery health, store RIVER Rapid at room temperature, in a dry environment and out of direct elements. RIVER Rapid will hold its charge up to six (6) months.

Where does RIVER Rapid ship?

We currently ship to the US and Canada. All shipping within the continental US is free. Sign up for our email list at the bottom of the page, and follow EcoFlow on Facebook, Instagram and Twitter to receive the most recent EcoFlow news and updates on product launches around the world. Stay tuned – we are expanding to your country soon!

What is the warranty for RIVER Rapid?

With the longest warranty on the market, EcoFlow guarantees 100% satisfaction! Every purchase of RIVER Rapid comes with an 18-month warranty from the date of purchase. We are confident that we will meet your needs, however, if you have an unexpected issue with your purchased product, we will replace any defective or damaged RIVER Rapid part at no charge within the 18-month warranty window. To process a replacement, contact our Customer Support team at support@ecoflow.com. Once a claim has been filed, our Customer Support team will evaluate the claim and contact you. If the claim is approved, you will be contacted with instructions on how to return your original product for replacement. We will mail your replacement product utilizing our standard shipping method. Shipping and handling fees may apply. Any replacement of EcoFlow products and associated parts does not reset the warranty coverage period.

Note that this warranty is void if the product has been subjected to damage due to misuse, accidental damage, or environmental conditions, and only applies to OEM (original equipment manufacturer) EcoFlow parts. This warranty is only applicable to product purchased through www.ecoflow.com or an approved vendor.

30 Day Guarantee

EcoFlow guarantees 100% satisfaction.  We are confident that you will love your EcoFlow product(s) so every order comes with a 30-day money back guarantee. If you are not happy with your purchase, return it for a refund. EcoFlow will accept returns within 30-days of delivery confirmation of original order from ecoflow.com or an EcoFlow approved reseller. The returned merchandise must be sent back in its original packaging and returned in acceptable working condition. Please repackage properly so that returned item(s) are not damaged during shipping. To process a return request, contact our Customer Service team at support@ecoflow.com. EcoFlow is not responsible for return shipping charges or lost or damaged shipments. We recommend insuring all returns. Refunds will be issued after the items are received. We will contact you to confirm we have received your return. Please note the total time to process the refund can take 7-14 business days. During this time, please refrain from filing any type of claims for refunds with your credit card provider or PayPal to avoid prolonging the process. Please allow up to 30 days after receipt of your return for your credit to be issued. You will receive an email confirmation of the credit once it has been issued. If you have any questions concerning this statement of return policy please email us at support@ecoflow.com or call us at +1 (800) 368-8604.

50W Solar Chargers

What can the 50W Solar Panel Charger charge?

With two (2) USB output ports and one (1) 5.5mm DC output port, the EcoFlow 50W Solar Charger can simultaneously charge two (2) USB devices such as cellphones, tablets, watches, or lights and RIVER Mobile Power Station. The cumulative draw of all devices must be less than or equal to 50 watts of power. To recharge RIVER Mobile Power Station, connect the 50W Solar Charger to RIVER Mobile Power Station’s 6mm Input Port using the provided DC 6mm to DC 5.5mm cable.

Does the 50W Solar Charger output a full 50 watts of power?

Under optimal sunlight conditions the 50W Solar Charger can deliver up to 50 watts of power. Conditions, including the angle of the panels and weather, can impact its performance. We suggest angling the solar panel towards the sun to achieve optimal performance.

Is the 50W Solar Charger waterproof?

The 50W Solar Charger is made of waterproof material (IP64 rated), making it durable and easy to use in the outdoor elements.

Can I chain multiple 50W Solar Chargers together?

Yes, you are able to chain 2 EcoFlow 50W Solar Chargers together and decrease the RIVER recharge time to 6-10 hours, depending on weather conditions. The 50W Solar Charger supports up to 110W input.

Do you sell a longer charging cord?

A 15ft Solar Cable is available for purchase on the EcoFlow store (https://store.ecoflow.com/products/5m-solar-cable).

 

21W Solar Charger

What can the 21W Solar Charger charge?

With the two (2) USB outputs, you can simultaneously charge two (2) USB devices such as cellphones, tablets, watches, or lights. The cumulative draw of all devices must be less than or equal to 21 watts of power.

Does the 21W Solar Charger output a full 21 watts of power?

Under optimal sunlight conditions, the 21W Solar Charger can deliver up to 21 watts of power. The angle of the panels and the weather can impact its performance. We suggest angling the solar panel towards the sun to achieve optimal performance.

Is the 21W Solar Charger waterproof?

The 21W Solar Charger is made of waterproof material (IP64 rated), making it durable and easy to use in the outdoor elements.

Can I chain multiple 21W Solar Chargers together?

No, the ability to chain is not currently a function of the 21W Solar Charger.

Can you recharge RIVER with the 21W Solar Charger?

No, the 21W Solar Charger does not have the functionality to recharge RIVER. The 21W Solar Charger is designed to recharge RIVER Bank and smaller devices.

 

EcoFlow Solar Charger Warranty

What is the warranty for my 21W or 50W Solar Charger?

With the longest warranty on the market, EcoFlow guarantees 100% satisfaction! Every purchase of 21W or 50W Solar Charger comes with an 12-month warranty from the date of purchase. We are confident that we will meet your needs, however, if you have an unexpected issue with your purchased product, we will replace any defective or damaged 21W or 50W Solar Charger part at no charge within the 12-month warranty window. To process a replacement, contact our Customer Support team at support@ecoflow.com or at +1 (800) 368-8604. Once a claim has been filed, our Customer Support team will evaluate the claim and contact you. If the claim is approved, you will be contacted with instructions on how to return your original product for replacement. We will mail your replacement product utilizing our standard shipping method. Shipping and handling fees may apply. Any replacement of EcoFlow products and associated parts does not reset the warranty coverage period.

Note that this warranty is void if the product has been subjected to damage due to misuse, accidental damage, or environmental conditions, and only applies to OEM (original equipment manufacturer) EcoFlow parts. This warranty is only applicable to product purchased through www.ecoflow.com or an approved vendor.

30 Day Guarantee

EcoFlow guarantees 100% satisfaction.  We are confident that you will love your EcoFlow product(s) so every order comes with a 30-day money back guarantee. If you are not happy with your purchase, return it for a refund. EcoFlow will accept returns within 30-days of delivery confirmation of original order from ecoflow.com or an EcoFlow approved reseller. The returned merchandise must be sent back in its original packaging and returned in acceptable working condition. Please repackage properly so that returned item(s) are not damaged during shipping. To process a return request, contact our Customer Service team at support@ecoflow.com or call us at +1 (800) 368-8604. EcoFlow is not responsible for return shipping charges or lost or damaged shipments. We recommend insuring all returns. Refunds will be issued after the items are received. We will contact you to confirm we have received your return. Please note the total time to process the refund can take 7-14 business days. During this time, please refrain from filing any type of claims for refunds with your credit card provider or PayPal to avoid prolonging the process. Please allow up to 30 days after receipt of your return for your credit to be issued. You will receive an email confirmation of the credit once it has been issued. If you have any questions concerning this statement of return policy please email us at support@ecoflow.com or call us at +1 (800) 368-8604.

 

110W SunPower flexible solar panel

What is the efficiency of a SunPower 110W flexible solar panel?

The SunPower 110W flexible solar panels have 23% – 25% efficiency.

What are the dimensions and weight of the SunPower 110W flexible solar panel?

The 110W SunPower flexible solar panel is lightweight and portable. The dimensions are 1165 x 556 x 20 mm with Jbox, 2 mm w/o Jbox (45.9 x 21.9 x 0.8 in); it weighs 4.4 lb (2 kg).

How do I connect my 110W SunPower flexible solar panel to RIVER?

Connecting your 110W SunPower flexible solar panel to your EcoFlow RIVER is easy. Each EcoFlow | SunPower Energy Bundle comes with an MC4 Solar Adaptor Cable, which is used to connect the two units. Follow instructions in the MC4 Solar Adaptor Cable instructions guide to plug and play.

How fast can the 110W SunPower flexible solar panel charge RIVER?

We estimate the 110W SunPower flexible solar panel can fully charge RIVER in 5-9 hours. It is important to note that charging time will be affected by weather, shade, time-of-day, placement of the solar panels, and other operational factors. We recommend positioning your panel in full sun and angled directly towards the sun in order to decrease charge time.

Can I connect multiple 110W SunPower flexible solar panels together to charge RIVER?

Each EcoFlow | SunPower Energy Bundle comes with one (1) 110W SunPower flexible solar panel. RIVER’s maximum input is 110W, so recharging RIVER with one 110W SunPower flexible solar panel is the optimal setup.

Element Proof Protective Case

Is RIVER’s Element Proof Case waterproof?

EcoFlow’s Element Proof Protective Case is weather-proof and is rugged in design. The outer material is IP64 rated, meaning it is dust proof, shock proof, and water resistant. However, for best results, keep the protective case as dry as possible when storing or transporting RIVER. If RIVER does happen to get wet, please allow RIVER to fully dry before using again.

Is there a place to store my cords in the Element Proof Case?

Yes, the Element Proof Case includes a zippered pocket for storing charging cables and other small items.

30 Day Guarantee

EcoFlow guarantees 100% satisfaction.  We are confident that you will love your EcoFlow product(s) so every order comes with a 30-day money back guarantee. If you are not happy with your purchase, return it for a refund. EcoFlow will accept returns within 30-days of delivery confirmation of original order from ecoflow.com or an EcoFlow approved reseller. The returned merchandise must be sent back in its original packaging and returned in acceptable working condition. Please repackage properly so that returned item(s) are not damaged during shipping. To process a return request, contact our Customer Service team at support@ecoflow.com or call us at +1 (800) 368-8604. EcoFlow is not responsible for return shipping charges or lost or damaged shipments. We recommend insuring all returns. Refunds will be issued after the items are received. We will contact you to confirm we have received your return. Please note the total time to process the refund can take 7-14 business days. During this time, please refrain from filing any type of claims for refunds with your credit card provider or PayPal to avoid prolonging the process. Please allow up to 30 days after receipt of your return for your credit to be issued. You will receive an email confirmation of the credit once it has been issued. If you have any questions concerning this statement of return policy please email us at support@ecoflow.com or call us at +1 (800) 368-8604.

Payment Plans

Does EcoFlow have payment plans available? EcoFlow offers monthly payment plans over three (3), six (6), or twelve (12) months through Affirm. Rates range from 10% to 30% APR. How do I know if I quality? Check if you qualify by clicking “Learn more” next to Affirm on any product page. Checking your eligibility won’t affect your credit score. How do I purchase through Affirm? Simply select Affirm at checkout to pay in monthly installments over three (3), six (6), or twelve (12) months.