Returns & Warranty
Please follow these 3 easy steps to process your return:
◆ Step 1:
For return and warranty service contact our Support Team at firstname.lastname@example.org
◆ Step 2:
Our Support Team will determine what further action is required. They will give you a Return Material Authorization (RMA) number and provide you with a prepaid return shipping label (label to be determined by support team). They will also provide instructions on how to properly package the product to return it safely. This is incredibly important. Do not ship the product until you have received the proper safety directions on how to ship the product. You must clearly mark the RMA number on the package and include your proof of purchase date with the product.
◆ Step 3:
EcoFlow Tech will process your return or warranty
All returns will be sent to our distribution center. We'll notify you once your items have been received and your refund has been processed.
All warranty returns for defective products will be sent to our distribution center. We’ll notify you once your item has been received and replacement has been shipped.