EcoFlow

FAQ

EcoFlow RIVER Portable Power Station

RIVER Portable Power Station

◆ How long will it take to charge RIVER?

To charge RIVER370:

To charge RIVER412:

◆ How many cells does RIVER have?

RIVER uses best-in-class battery cells and is comprised of 40 LG Chem 18650 lithium-ion batteries. 

◆ How long of the life cycle of RIVER?

RIVER is conservatively labeled to last 500 cycles (meaning it will recharge to 100% for 500 times). After the 500 cycles, you can continue to use RIVER, however, its total recharge capacity will be slightly lower to 80%. After 1,000 cycles, RIVER’s battery will decrease to 60% charge capacity. This is standard across lithium ion battery products.

The shelf life of RIVER is one year, means the battery power will reserve for one year after full it has been charged.

◆ Can RIVER be carried on a flight?

Unfortunately, RIVER cannot be carried onto a plane as a carry on or stowed away as cargo luggage. This is because the FAA limits batteries over 100Wh from riding on planes. I apologize for the inconvenience. RIVER is a great traveling companion and can be used when traveling by car or campervan for a road trip or by boat for your next sailing trip. RIVER can be easily transported or shipped via car, train, boat, bus, bicycle, etc. 

◆ Do the different color RIVERs have different functionality?

All colors of RIVER have the same exact battery functionality. The color of the RIVER unit does not affect the performance of its charging capability. At this moment, RIVER is only available in black. 

◆ Is RIVER’s AC outlet pure-sine wave or modified?

Yes, RIVER’s AC outlet is a pure-sine wave. RIVER is engineered by some of the best battery minds in the world. At EcoFlow, we pride ourselves on having the best technology. 

◆ Why is RIVER very expensive?

RIVER is designed by some of the best battery minds in the world. Premium quality materials and advanced battery technology is what EcoFlow is all about. We aim to provide you a higher quality product than anything on the market. This means that RIVER will provide a longer charge time for your devices, wider operating temperature range (-4-140 degrees Fahrenheit) and increased durability. In other words, a completely carefree charging experience. RIVER isn’t your standard battery. It's a specialist renewable generator for all of your mobile power needs. With the premium quality of the product, you will also receive premium support throughout your experience with RIVER. Not to mention an 18-month warranty that you will not find anywhere else. We also offer a monthly payment plan through Afif that is something you are interested in. 

◆  Will you be selling a larger capacity unit of RIVER?

Yes, our engineering team is currently working on products with larger capacities. Stay tuned for the most recent EcoFlow news by signing up for our email subscription. You can sign up for our email subscription at the bottom of our website. 

◆ Do you have 220V-240V version? Can you ship to my country? Eu/Au?

Yes, we have AC110V, 60Hz(for 100-120V editon) / 230V, 50Hz (for 220-240V edition). Please email to may.ding@ecoflow.com, she will handle your inquiry.

RIVER Bank wireless charging power bank for laptopsRIVER BANK

◆ Can I take my RIVER Bank on an airplane?

RIVER Bank can be carried onto a flight in your carry-on. The Federal Aviation Administration (FAA) allows multiple lithium-ion batteries up to 100Wh on planes. If you have the Car Module stacked with the Main Module, please unstack them before going through security. 

◆ Can I use each module independently?

Each RIVER Bank module can be used independently to power your devices. For combined capacity, stack the Main Module with the Car Module. This feature is unique to RIVER Bank, as RIVER Bank is the world's first portable power station you can stack. 

◆ Does RIVER Bank have a built-in charge controller?

RIVER Bank has a built-in charge controller that allows a USB-C input range of 10V-22V.

◆ How do I store RIVER Bank?

For optimal battery health, please store RIVER Bank at room temperature, in a dry environment and out of direct elements. RIVER Bank will hold its charge up to six (6) months.

◆ How long does it take to recharge RIVER Bank?

Charge times for RIVER Bank vary by module: RIVER Bank Main Module: You can recharge through wall (AC) and car in 2-3 hours. Solar charging will take 6-9 and will vary based on weather conditions.

◆  How many ports does RIVER Bank have?

Depending on what module(s) you have, RIVER Bank Jump Pack (Main Module and Car Module) has 6 ports and wireless charging. The Main Module has two (2) Quick Charge USB ports, two (2) USB-C ports, and the wireless charging pad. The Car Module has one (1) USB-C port and one (1) car jump starter port.

 ◆  What is unique about RIVER Bank’s technology?

RIVER Bank is the world's largest capacity portable power station that you can fly with. RIVER Bank is stackable with a Qi-standard wireless charging pad on top. A couple of the unique features of RIVER Bank: Charge your Qi-standard devices on the 10W wireless charging pad Transfer your file using the USB Hub on the main module. Charge your laptop through the USB-C ports Fly with the airplane friendly and FAA compliant RIVER Bank modules. Recharge RIVER Bank through solar, car, or wall (AC). 

RIVER Rapid Pocket Power Bank with USB-C Quick Charge

RIVER RAPID

◆  Can RIVER Rapid charge my Macbook Pro?

Currently, RIVER Rapid can only power USB-C MacBook Pros. Fully charged, Rapid can add up to 50 minutes of working time to your laptop. The R&D dept. is working on the usability to more type-C laptops.

◆ How do I recharge RIVER Rapid?

You can recharge Rapid through its USB-C port using EcoFlow’s USB-C to USB cable, which comes in the box with Rapid. For the fastest recharge time, recharge Rapid with EcoFlow’s 9V2A Wall Charger (sold separately). 

◆ Can I take my RIVER Rapid on an airplane?

RIVER Rapid, at 5000 mAh, can be carried onto your flight or checked in your luggage. The Federal Aviation Adminitration (FAA) allows you to fly with lithium-ion batteries up to 27,000 mAh, or 100Wh. 

◆ What is RIVER Rapid's battery shelf life?

RIVER Rapid has a shelf life of six (6) months, meaning it will hold charge for six (6) months after being fully charged. 

◆  What ports are on the RIVER Rapid?

RIVER Rapid has one (1) 18W USB Quick Charge 3.0 port and one (1) 18W USB-C port with Power Delivery. With RIVER Rapid, you can power USB-C laptops and charge any USB devices, like phones, watches, GoPros, and tablets. 

◆ Why is it so expensive?

RIVER Rapid is lighter and smaller than any 5000 mAh power bank on the market, supports quick charging, and uniquely can power any USB-C laptop. Left alone, RIVER Rapid holds charge for 6 months. Engineered with an advanced battery management system and crafted with durable, high quality materials, Rapid gives you power in your pocket for years to come. 

 

DELTA 1300Wh

◆Can I connect EF DELTA together?

Theoretically speaking, you can connect as many EF DELTAs in serial (but not in parallel) as you want. However, the efficiency of the machines will be seriously compromised (The energy consumption of the inverters grows with the number of the connected machines). As a result, we do not recommend to connect more than 3 EFDELTAs in serial, and it is necessary to fully charge every EFDELTA before you connect them together. Moreover, connecting EFDELTA in serial will not increase the rated output, but will expand the capacity.

 

◆Can I use EFDELTA to charge my devices while it is charged through the car port?

EFDELTA can be recharged through your car port and power your devices simultaneously.

 

◆Can I charge my EFDELTA through the DC and AC port at the same time? If so, does EFDELTA prioritize taking in electricity through the DC (solar) port?

When EFDELTA is charged through the AC and DC port at the same time, it will prioritize taking in power through the AC port. After you plucked out the AC cable, EFDELTA will start taking in electricity through the DC port.

 

◆What is the charging time when EFDELTA is charged by an AC cable?

EFDELTA can be recharged to 0%~80% in 1 hour, and be fully recharged in 1 hour 40 minutes.

 

◆What is the charging time when EFDELTA is charged by a car port cable?

EFDELTA can be fully charged through a 13.6V car port in 10-12 hours.

 

◆What is the charging time when EFDELTA is charged by 110W EcoFlow Solar Panels?

At perfect sunlight:                                                                                                 

a. 1x 110W solar panel: 15h-30h

b. 2x 110W solar panel (in series): 7.5h-15h

c. 3x 110W solar panel (in series): 5h-10h

d. 4x 110W solar panel (in parallel): <4h                                                                                        

EFDELTA supports solar input ranges from 10V to 65V with a maximum allowed current of 10A and maximum input of 400W.

 

◆What is the Noise level of EFDELTA?

In the Noise Test Chamber

Test condition:

1. Noise Tester: TES-1357

2. Ambient noise: 33.8dB

3. Test outcome: the average outcome from the front, back, right, and left

Test results:

Condition 1: AC outlet: <500W; the fan: 10% full speed, <40DB, 2-meter distance;  Condition 2: AC outlet: 500W-1200W; the fan: 30% full speed, <45DB, 2-meter distance;

Condition 3: AC outlet: >1200W; the fan: 100% full speed, <50DB, 2-meter distance

 

◆Can EFDELTA Charge EV?

Most models from Tesla (Model X, the new version of Model S, Model 3) can be charged by EFDELTA, but the old version of Model S cannot be charged by EFDELTA.

Please note that in order to meet the UL2743 standard, DELTA's sockets are not grounded. However, we conducted hundreds of tests on different devices, and the finding is that only Tesla needs a grounded cable, other electric vehicles and equipment with grounded chargers can all be charged by EFDELTA properly.

 

◆What is the recommended temperature range for use of EFDELTA?

Discharge Temperature Range: -4-113°F (-20-45°C)

Recharge Temperature Range: 32-113°F (0-45°C)                                                    

When the ambient temperature is above 113F or below -4F, the high temperature or low temperature warning icon on EFDELTA's screen will light up and flash correspondingly. At the same time the battery management system will regulate the input and output of power to protect EFDELTA.

If you want to charge your EFDELTA under an environment with an ambient temperature between -20°C – 0°C, please use your EFDELTA to power an electronic with a voltage over 500W for over 10 minutes to warm up EFDELTA before charging it.

 

◆What is the lifespan of EFDELTA(Under normal use and maintenance)?

After 800 Cycles of use, DELTA's capacity will drop to 60%. However, the lifespan of a battery varies considerably, depending on how it is used, how it is maintained, the ambient temperature and other factors.

 

◆How should I store and maintain my EFDELTA?

Please keep your EFDELTA connected to a power source (solar panel or wall socket) to help prolong the battery life and ensure your EFDELTA is charged and ready for use anytime. If you cannot keep your EFDELTA connected to a power source during storage, please fully charge and discharge the battery at least once every 3 months to maintain the battery health. Also store your EF DELTA in a cool, dry place.

 

◆Can I use third-party solar panels or accessories?

EcoFlow's warranty does not cover any damage cause by third-party solar panels or accessories.

 

◆What's the maximum number of solar panels I can connect with my EFDELTA?

EFDELTA can be charged by Ecoflow solar panels when the open-circuit voltage is between 10V and 65V. You can connect up to 3 Ecoflow solar panels in series. You can also connect 2 sets of 3 solar panels connected in series in parallel (up to 6 panels). The parallel connection cable is an optional accessory that needs to be purchased separately.

 

◆Can I use EFDELTA for my off-grid house?

Yes, you can! If your house is not off-grid, please cut off the connection between power grid and your house before powering your house using EFDELTA.

 

◆Can I jumpstart a car using EFDELTA?

You cannot use DELTA to jumpstart your car, because the current needed for jumpstarting a car is higher than 20An (EFDELTA's car port can only allow a maximum current of 8An).

However, EFDELTA can charge the lead batteries of your car through the car charge cable included in your EFDELTA parcel.

 

◆Which type of cables can be used to connect solar panels to EFDELTA?

The cable that can be used to recharge your EFDELTA by solar panels is MC4 to XT60 cable, and this cable is included in the packaging of EFDELTA.

 

◆How long does it take for EFDELTA to charge my Tesla?

EFDELTA can charge your Tesla for around 40 minutes, and you can drive it for an extra 3-5miles after charged by EFDELTA. However, the mileage that can be lasted after one charge by DELTA varies, it is dependent on the types of EVs you are driving and the ambient temperatures.

 

◆Why do DELTA1000 and DELTA1300 weigh the same? 

DELTA 1000 and DELTA 1300 are equipped with the same number of battery cells, but battery cells of different energy densities are used.

 

◆Do the AC ports support pure sine wave or modified sine?

EF DELTA's AC ports support pure sine wave. As a result, when you plug your electronics in EFDELTA, they are well-protected with less generated electrical noise and longer-lasting motors.

 

◆Can EFDELTA be used inline as an UPS for uninterrupted power?

EFDELTA supports an entry-level UPS function. But please perform multiple tests to confirm compatibility before connecting such devices as data servers and workstations with EFDELTA. EcoFlow will not be responsible for any loss of data or equipment damage caused by customers’ failure in following the instructions.

 

◆What is the waterproof level of EcoFlow Solar Panels?

The solar panels are IP67 rated so they can still function in the rain but the performances of the panels depend on how much sunlight is available. You can rest the solar panels on the car roof, the boat roof and the roof of your house for efficient and convenient solar power (You can purchase EcoFlow's suction cups separately to help attach the panels to flat surfaces).

 

◆Is EFDELTA equipped with a MPPT controller?

EFDELTA is equipped with the EcoFlow patented fast-tracking MPPT controller, which is supported by EcoFlow's unique tracking algorithm. This algorithm helps maximize the solar input under any weather condition. EFDELTA supports any solar input ranges from 10V to 65V with a maximum allowed current of 10A and a maximum input of 400W. You can chain your solar panels in series or in parallel to maximize the solar input.